Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at roundtablepizza-eat.rest, place an order, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us using the details provided at the end of this document.

1. About Us

Round Table Pizza is a food service business operating in the United States. Our contact details are as follows:

2. Scope and Applicability

This Privacy Policy applies to all individuals who:

• Visit or browse our website at roundtablepizza-eat.rest
• Place food orders through our website or other digital channels
• Subscribe to our newsletter, promotional emails, or loyalty programs
• Contact us via email, phone, or any other communication channel
• Participate in surveys, contests, or promotional activities
• Create an account on our platform

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect are described below.

3.1 Personal Information You Provide Directly

When you interact with us — for example, when you create an account, place an order, contact customer support, or sign up for our newsletter — you may provide us with personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifier
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code
• Account Credentials: Password and other security information used for authentication
• Payment Information: Credit card details, debit card details, billing address, and other financial information necessary to process your transactions (Note: full payment card data is processed by our PCI-DSS compliant payment processors and is not stored on our servers)
• Order Information: Details about the food items you order, special instructions, dietary preferences, and order history
• Communication Data: Any messages, feedback, reviews, or complaints you send us via email, contact forms, or other communication channels
• Survey and Promotional Data: Responses to surveys, contests, or promotional campaigns you choose to participate in

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies and similar tracking technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and language preferences
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on our site, and navigation paths
• Log Data: Server logs that record requests made to our servers, including timestamps, access times, and error information
• Location Data: General geographic location derived from your IP address (city/region level); precise geolocation only if you expressly grant permission
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar technologies (see Section 8 for more details)

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you log in to our services using a social media account (e.g., Facebook, Google), we receive information such as your name, email address, and profile picture, subject to your privacy settings on those platforms
• Payment Processors: Confirmation of payment success or failure from our payment processing partners
• Analytics Providers: Aggregated and anonymized data about website usage trends
• Delivery Partners: Delivery confirmation and status updates if we use third-party delivery services
• Marketing Partners: Information to help us reach you with relevant advertising

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as social security numbers, government-issued identification numbers, racial or ethnic origin, political opinions, religious beliefs, health information, or genetic data. Please do not submit such information through our website. In certain circumstances, you may voluntarily provide dietary restriction or allergy information, which we treat with heightened care and use solely to fulfill your food orders.

4. How We Use Your Information

We use the information we collect for the following purposes, relying on appropriate legal bases under applicable U.S. law:

4.1 Order Fulfillment and Service Provision

• Processing and fulfilling your food orders and delivery requests
• Managing your account and providing you with customer support
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Processing payments and refunds
• Sending transactional emails and SMS messages related to your orders

4.2 Business Operations and Improvement

• Analyzing website and service usage to improve functionality and user experience
• Conducting internal research and development
• Monitoring and improving the performance and security of our website
• Troubleshooting technical issues and preventing fraud
• Maintaining records for accounting and auditing purposes

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and offers about our products and services (where you have opted in or where permitted by law)
• Personalizing your experience by displaying relevant menu items, promotions, and recommendations based on your order history and preferences
• Conducting loyalty programs and rewards schemes
• Running contests, sweepstakes, and other promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal process, such as subpoenas, court orders, or government requests
• Protecting our rights, property, and safety, and that of our customers and employees
• Investigating and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements

5. Legal Basis for Processing (U.S. Applicable Law)

We operate in the United States and comply with applicable federal and state privacy laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We follow FTC guidance on unfair or deceptive practices in data handling
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): For California residents, we comply with all rights and obligations established under these statutes (see Section 10 for California-specific rights)
• Children's Online Privacy Protection Act (COPPA): Our services are not directed to children under 13, and we do not knowingly collect information from them
• CAN-SPAM Act: We comply with this act in all our commercial email communications
• Telephone Consumer Protection Act (TCPA): We obtain appropriate consent before sending automated text messages

6. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to personal information only as needed to perform their functions and are contractually obligated not to disclose or use it for other purposes. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery and Logistics Partners: To fulfill delivery orders and provide order tracking
• Email and SMS Marketing Platforms: To send transactional and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our website
• Cloud Hosting and Infrastructure Providers: To host our website and store data securely
• Customer Support Platforms: To manage and respond to customer inquiries
• Fraud Prevention and Security Services: To detect and prevent fraudulent transactions

6.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Compliance with a court order, subpoena, or legal obligation
• Requests from law enforcement or government agencies
• Protection of our legal rights or defense against legal claims
• Emergency situations involving the safety of individuals

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and provide information about any choices you may have regarding your data.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to share your profile or order history on social media platforms.

6.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, use, alteration, or destruction. Our security measures include:

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard
• Regular Security Audits: We conduct regular vulnerability assessments and security audits of our systems
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis

7.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Background checks for employees who handle personal data
• Data processing agreements with all third-party service providers
• An internal data breach response plan

7.3 Limitations

While we implement robust security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to harm your rights and interests, we will notify you in accordance with applicable state and federal breach notification laws, including relevant state data breach notification statutes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics)
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your login details and order preferences
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
• Social Media Cookies: Set by social media platforms when you use sharing or login features linked to those platforms

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when a cookie is being sent. However, disabling certain cookies may affect the functionality of our website. For detailed information about our use of cookies and how to manage them, please refer to our full Cookie Policy available on our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool or the Network Advertising Initiative opt-out page.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data destruction procedures.

10. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. privacy laws.

10.1 General Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format

10.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what categories of personal information we collect, use, disclose, and sell about you, and the purposes for which it is used
• Right to Delete: The right to request deletion of your personal information, with certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you
• Right to Opt Out of Sale or Sharing: The right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information for monetary consideration. To the extent any sharing constitutes a "sale" or "sharing" under CCPA/CPRA, you may opt out by contacting us at [email protected]
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes permitted by law
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service quality as a result of exercising these rights

To exercise your California rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond within 45 days as required by law. You may also designate an authorized agent to make requests on your behalf.

10.3 How to Exercise Your Rights

To submit a privacy request, you may:

• Email us at: [email protected]
• Write to us at our mailing address listed in this policy

We may need to verify your identity before processing your request. We will not fulfill a request if we cannot verify your identity. We will respond to your request within the timeframes required by applicable law (generally within 30–45 days, with possible extensions where permitted).

11. Children's Privacy

Our website and services are intended for adults and are not directed to, or intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not use our website or provide any personal information to us.

We do not knowingly collect personal information from children under 13, in compliance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Round Table Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our service providers and partners may be located in other countries, which means your personal data may be transferred to and processed in countries outside of the United States.

When we transfer personal information outside the United States, we take steps to ensure that your data receives appropriate protection consistent with this Privacy Policy and applicable law. These steps may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Ensuring that the recipient country provides an adequate level of data protection
• Implementing other appropriate safeguards as required by applicable law

By using our website or services, you acknowledge and consent to the transfer of your information to the United States and to other countries as described in this policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and other external services. This Privacy Policy does not apply to those third-party services. We have no control over, and are not responsible for, the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of every website you visit. The inclusion of a link on our website does not imply our endorsement of the linked website.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Our website does not currently respond to DNT browser signals, as there is no universal standard for how such signals should be interpreted. However, you may manage your tracking preferences through our cookie settings and the opt-out tools described in Section 8.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on this page
• Notify registered users by email (where required or appropriate)
• Display a prominent notice on our website

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. How to File a Complaint

If you believe that we have violated your privacy rights, we encourage you to first contact us directly so that we can try to resolve your concern:

• Email: [email protected]

We will investigate your complaint and aim to respond within 30 days.

16.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to lodge a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): For general consumer privacy complaints in the United States, you may contact the FTC at reportfraud.ftc.gov or by calling 1-877-382-4357
• California Residents: You may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state Attorney General's office regarding violations of state privacy laws

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using the following details:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. When contacting us, please include your name, contact information, and a detailed description of your request or concern so that we can respond to you promptly and effectively.